OVIS Remote Probe Installation on SUSE Linux Enterprise 10 fails

Overview

In some cases we experienced that the Remote Probe Installation as described in the Users Guide for HP OpenView Internet Services Version 6.2 fails on SUSE Linux Enterprise 10 systems. This document describes the issue, the impact and an operational method to fix the problem.

Issue

In some cases the Remote Probe Installation for HP OpenView Internet Services Version 6.2 fails on SUSE Linux Enterprise 10 systems.

At the time the installation procedure starts, a number of error messages are dispalyed:

# ./RemoteProbes_6.20_setup.bin
Preparing to install...
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...
awk: error while loading shared libraries: libdl.so.2: cannot open shared object file: No such file or directory
dirname: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
/bin/ls: error while loading shared libraries: librt.so.1: cannot open shared object file: No such file or directory
basename: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
dirname: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
basename: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
hostname: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
grep: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
/tmp/install.dir.9113/Linux/resource/jre/bin/java: error while loading shared libraries: libpthread.so.0: cannot open shared object file: No such file or directory
Please make sure the display is set properly...
rm: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
#

Impact

Installation of OVIS Remote Probes for UNIX fails permanently.

Solution

Patch the installation archive:

# cp RemoteProbes_6.20_setup.bin RemoteProbes_6.20_setup.bin.bak
# cat RemoteProbes_6.20_setup.bin.bak | sed "s/export LD_ASSUME_KERNEL/#xport LD_ASSUME_KERNEL/" > RemoteProbes_6.20_setup.bin
# ./RemoteProbes_6.20_setup.bin
Preparing to install...
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...
...

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