Telco Service Testing
The relevance of end-to-end service quality management for telecommunication products increases. Today, many network operators, MVNOs, service & content providers, and substantial users of telecommunication services are continually seeking for improved accessibility, retainability and integrity of services.
A frequently utilized approach to quantify service quality management results is "monitoring": A monitor behaves as a virtual user and carries out typical user activities at predefined intervals and reports achieved quality parameters to a central service quality management system.
A variety of monitoring systems are on the market today. Some of the most prominent ones are HP Business Service Management (HP BSM), HP Business Availability Center (HP BAC), and HP SiteScope (HP SiS). These products provides a number of unique features making them popular and setting them apart from competition - especially for large business customers and operators. Some of the more notable features include scalability, flexibility, and straightforward integration capabilities into existing business processes.
ADVENAGE offers a portfolio of monitoring products (called probes) with seamless integration into HP Business Service Management (HP BSM), HP Business Availability Center (HP BAC), and HP SiteScope for different segments of the telecommunications industry. Probe products from ADVENAGE enhance the scope of HP Service Quality Management products to be used for specialized telecommunications applications.
Mobile Services
Tailored to meet the needs of Mobile Network Operators, Mobile Virtual Network Operators (MVNOs), and Service Providers, ADVENAGE offers a number of GSM and UMTS enabled probes for performance management and service level reporting of mobile network services:
For Internet Service Providers, Fixed Network Operators and Corporate Applications
Voice over IP (VoIP) is the the emerging technology, replacing conventional PSTN/ISDN technology step by step. Many operators and corporate customers are using VoIP technology today with increasing spread. For this group of customers - and also for conventional PSTN/ISDN applications ADVENAGE offers end-to-end performance management and service level reporting:
The Internet is the de-facto general purpose distribution channel for all kind of information. IP replaces all other network technologies. Since mission critical applications are using IP, KPI monitoring of IP infrastructure becomes more important. Cooperation between telco suppliers and customers is SLA based. Suppliers need to prove SLA conformance and customers want to verify the quality delivered. IP Performance Plus Probe is designed for this purpose. It measures important IP KPIs like packet round trip times, one way packet delay, jitter, packet loss, out of sequence packets and IP bandwidth:
Complete Service
ADVENAGE offers these products including maintenance- and support-services. Additionally, we offer consultancy services with the aim of assisting customers to design, implement and operate quality management solutions with complete business process integration.
A number of leading mobile network operators around the world employ probes from ADVENAGE for integrated real-time Service Quality Management.
Especially for MVNOs ADVENAGE offers tailored out of the box solutions for service quality management as dedicated or managed service. Please get in contact with our sales team for details.