Quality of Service matters
The relevance of end-to-end service quality for telecommunication products is ever increasing. Today, many network operators, service & content providers, and substantial users of telecommunication services are continually seeking greater accessibility, retainability and integrity of services.
A frequently utilized approach to measure service quality is "probing": A software probe simulates user interaction in brief intervals and reports achieved quality parameters to a central service-management system.
A variety of probing systems are on the market today. Some of the most prominent ones are HP Business Availability Center, HP SiteScope and HP OpenView Internet-Services (HP OVIS). Theese products provides a number of unique features making them extremely popular and setting it apart from the competition. Some of the more notable features include scalability, flexibility, and straightforward integration capabilities into existing business processes.
ADVENAGE offers a portfolio of probe products with seamless integration into HP Business Availability Center (HP BAC), HP SiteScope and HP OpenView Internet Services for different segments of the telecommunications industry. Probe products from ADVENAGE enhance the scope of HP Service Quality Management products to be used for specialized telecommunications applications.
Probes for Mobile Network Operators by ADVENAGE
Tailored to meet the needs of Mobile Network Operators, Mobile Virtual Network Operators (MVNOs), and Service Providers, ADVENAGE offers a number of GSM and UMTS enabled probes for performance management and service level reporting of mobile network services:
Probes for Internet Service Providers (ISPs), Fixed Network Operators and Corporate Applications by ADVENAGE
Voice over IP (VoIP) is the the emerging technology, replacing conventional PSTN/ISDN technology step by step. Many operators and coporate customers are using VoIP technology today with increasing spread. For this group of customers - and also for conventional PSTN/ISDN applications ADVENAGE offers end-to-end performance management and service level reporting:
The Internet becomes the general purpose distribution channel for all kind of information. IP is going to replace all other network technologies. Since mission critical applications are using IP, KPI monitoring of IP infrastructure becomes more important. Cooperation between telco suppliers and customers is SLA based. Suppliers need to prove SLA conformance and customers want to verify the quality delivered. IP Performance Plus Probe is designed for this purpose. It measures important IP KPIs like packet round trip times, one way packet delay, jitter, packet loss, out of sequence packets and IP bandwidth:
Complete Service
ADVENAGE offers these products including maintenance- and support-services. Additionally, we offer consultancy services with the aim of assisting customers to design, implement and operate quality management solutions with complete business process integration.
A number of mobile network operators around the world employ probes from ADVENAGE for integrated real-time Service Quality management.